Helix Company Privacy Policy
(Helix’s Privacy Policy)

Introduction

We collect information when you visit our website and use the services available within the website, for example; making an appointment, requesting information, posting photos, submitting your comments. Signing up for membership or using any service where additional information is required.

Scope of Helix’s Privacy Policy

This Privacy Policy applies to www.helix.co.th , as well as any service accessible on the web platform where this Privacy Policy is applicable. Additional privacy-related terms on such services may be presented for your further approval before you can access to such services.
Remark: this Privacy Policy does not apply to information that shall be disclosed or submitted to:

  1. services other than those on our website (such as other products or services supplied or operated by us or our affiliates), that do not expressly state that this Privacy Policy applies;
  2. any third party services (including any third party websites) that you may access through our website; or
  3. companies or organizations that advertise products or services on our website.

Our Restriction

Our website is not intended for use by children below 16 years old.

Helix’s Privacy Policy revision

This revision of Helix’s Privacy Policy is to comply with EU General Data Protection Regulation as well as to ensure your rights under this Helix’s Privacy Policy. From time to time, Helix may revise or/and enhance particular policies, terms and conditions of this Privacy Policy which later on shall be deemed as part of the policies and terms of this Privacy Policy. We ensure that for any revision or changes to this Privacy Policy that are important, you will be notified and the revision will be posted on this website before the change becoming effective.

Our Warranties

  1. Your information shall be processed lawfully, fairly and in a transparent manner;
  2. Your information shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
  3. Your information shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. Your information shall be adequate and where necessary kept up to date; every reasonable step will be taken to ensure that your information that is inaccurate; having regard to the purposes for which they are processed, are erased or rectified without delay;
  5. Your information shall be kept in a form which permits identification for no longer than it is necessary for the purpose which your information is processed;
  6. Your information shall be processed in a manner that ensures appropriate security of the information including protection against unauthorized or unlawful processing and against accidental loss

Type of information we collect

  • Personal information means information relating to an identifiable natural person; an identifiable natural person is one who can be identified directly or indirectly in particular by referencing to an identifier.
  • Non-personal information means information which is not relating to an identifiable natural person.
  • Log information is the information we automatically collect upon your log-in into our website whether through the use of cookies, web beacons, log files, scripts (please refer to more details on our Cookies Policy, including: Technical information (eg: IP address, Browser type , Domain, Visited web pages, Access time, Referring websites addresses, information about what you have searched for and looked at while using our website.)
  • Location data is information that is derived from your GPS, WiFi, compass, accelerometer, IP address, or public posts that contain location information.
  • Cookies are tracking information placed on your computer by the web server. After cookies are placed on your computer, cookies will store or memorize the information of the users until the users close the browsers or until the users delete or reject cookies. However, if you choose to use cookies, you will find it more convenient to navigate through the site easily because cookies will help store the information about the websites that you have visited or browsed through.

To note : the term “Information” contained in this Privacy Policy hereinafter refers to all information mentioned above.

The following are your information which shall be collected by us;

  • Name
  • Email address
  • Home address
  • Work address
  • Telephone number
  • Credit card number
  • IP address
  • Browser type
  • Domain
  • Visited web pages
  • Access time
  • Referring websites addresses In case you sign up for membership or use any service, the website will collect following information;
  • Gender
  • Preferences

Our purpose on processing of your information

The Processing of your information means any operation or set of operations which is performed on your information whether or not by automated means.

Type of information

Purposes of the processing

Personal information

  • Name
  • Email address
  • Home address
  • Work address
  • Telephone number
  • Gender
  • Preferences
  • Your account security

When you visit our website, you may be requested to register with us and/or provide us with your personal information. The purpose for us to collect this information is mainly for marketing purposes such as;

  • to contact you for the offering of our services and other offerings regarding to Helix Projects which you may have expressed your interest with us;
  • to keep you informed of our news, products, newsletters;
  • to verify your identity;
  • to secure your account;
  • to inform you about upcoming changes.
  • Credit card number

Credit card information is collected and the card information verified via a third-party payment processing service. This information is not permanently stored to Helix’s servers and is immediately disposed after a verification request has been performed by the third-party payment processing service.

  • IP Address

To verify your identity

Non-personal information

  • Browser type
  • Domain
  • Visited web pages
  • Access time
  • Referring website addresses
  • to acknowledge how you access and use our website;
  • to administer our website;

for the purpose of our internal operations, figuring out troubleshooting, data analysis, testing, research, security, fraud-detection, and account management.

  • Customer’s support information

to facilitate and investigate your issues

Log data

To acknowledge how you access and use our website;

  • to administer our website;
  • for the purpose of our internal operations, figuring out troubleshooting, data analysis, testing, research, security, fraud-detection, and account management.
  • to improve user experiences

Location data

To provide you with location based service (as the case may be)

Cookies

The website will use the information that cookies have gathered for statistical analysis or other activities of Helix Company to further improve the company’s products and services

Period of information retention

We will retain your information according to the period as specified in the table below. However, you have the right to inform us of your intention to erase your information at any time.

Type of information

Period of Retention

  • Name
  • Email address
  • Home address
  • Work address
  • Telephone number
  • Gender
  • Preferences
Upon your request to erase the information
  • Preferences
Upon your request to erase the information
  • หมายเลขบัตรเครดิต
Upon your request to erase the information
  • Browser type
  • Domain
  • Visited web pages
  • Access time
  • Referring websites addresses
Upon your request to erase the information
  • Customer’s support information
Upon your request to erase the information

Log data

Upon your request to erase the information

Location data

Upon your request to erase the information

Cookies

Upon your request to erase the information

Sharing of your information

With your consent to transfer your information, we may share your information to certain third parties which shall have its standard of Privacy Policy similar to Helix’s Privacy Policy as specified in the following;

  • Our contractors: in case the company hires contractors to carry out activities that requires the use of your personal information such as postal mail delivery, statistical analysis or online activities, the website will require contractors to safeguard and protect the privacy of your personal information and will prohibit them from using your information for any purposes other than supporting activities or works of Helix company. (Further information please contact us)
  • Vendors /agents : in some circumstance we share your information to our authorized vendor or agent; OMISE Co., Ltd for specific purpose such as credit card processing
  • Other agencies which are required by law.

Your rights under our Privacy Policy

  1. Right of access
    You have the right to obtain our confirmation from us as to whether or not your concerning personal data are being processed and as the case may be you may be able to access your information including the purposes of processing, the categories of your information concerned (please see Helix’s Privacy Policy “Our purpose on processing of your information”), the recipient to whom your personal information have been or will be disclosed (please see Helix’s Privacy Policy “Sharing your information”), the period that your information will be stored (Please see Helix’s Privacy Policy “Period of your information retention”), the right to request us for rectification or erasure of your information (Please see below).
  2. Right to rectification
    You shall have right to obtain from us the rectification of your inaccurate personal information as well as the right to have incomplete personal information completed by providing a supplemental statement
  3. Right to erasure ('right to be forgotten')
    ou shall have the right to obtain from us the erasure of your personal information where your personal information is no longer necessary in relation to the purposes they were collected or processed, where you withdraw your consents or where the processing is unlawful.
  4. Right to restriction of processing
    • You shall have the right to obtain from us the restriction of processing in case one of the following conditions appears;
    • The processing of your information is unlawful;
    • Our processing of your information is no longer required.

    Remark: in case the law requires us to process such information, we may use it again for the litigation claims or for another’s protection.

  5. Right to data portability
    You are entitled to receive your information which has been provided to us in structured, commonly used and machine-readable format. You also have the right to transmit your information to others and in exercising of this right; you shall have the right to such information transmitted directly from us to another where technically feasible. Please note that we will not be responsible for the security of such information once it is transmitted to another party.
  6. Right to object and automated individual decision making
    • You have the right to object at any time of the processing of your information.
    • Where your information is processed for direct marketing purposes, you shall have the right to object at any time to process of your information for such marketing including profiling to the extent that it is related to such direct marketing.
  7. Automated individual decision-making including profiling

You shall have the right not to be under a decision based solely on automated processing including profiling which produces legal effects to you. However, this right shall not be applied if a decision is necessary for entering into or performance of contract between you and Helix company and/or the decision is based on your consent.

Security of your information

To preserve and protect the privacy of your personal information, the website has set out the internal control regulations to determine the right to access or use your personal information and to preserve and safeguard important information such as your credit card numbers. The website has put in place the system to protect your information such as the Secure Sockets Layer (SSL) protocol for managing the security of a message transmission on the Internet.

Customize your preferences

If you would like to adjust, revoke or opt out your consent or if you have any questions, recommendations or any complaints about the privacy statement or its implementation, please do not hesitate to contact us. The website is willing to answer and listen to the recommendations and complaints which will contribute to better services of Helix company. You can communicate with us via contact us


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